Archealous Hart
Sr. IT Analyst at Chick-fil-A Corporate
- Role
- IT Analyst at Chick-fil-A Corporate Support Center
- Location
- Atlanta, GA, US
- LinkedIn followers
- 500 followers
About Archealous Hart
Passionate about leveraging technology to drive positive change, I am a results-oriented…
Experience
IT Analyst
Chick-fil-A Corporate Support Center
Sep 2021 — Present · Atlanta, GA, US
Atlanta-based Chick-fil-A, Inc. is a family owned and privately held restaurant company founded in 1967 by S. Truett Cathy. Devoted to serving the local communities in which its franchised restaurants operate, and known for its original chicken sandwich, Chick-fil-A serves freshly prepared food in more than 2,500 restaurants in 47 states, Washington, D.C, and Canada.• Provide an effortless experience to make it easy for restaurants to get answers and solve problems• Support departmental goals such as Quality, Customer Satisfaction and other key metrics.• Utilize ticketing system to communicate and thoroughly document issues and opportunities• Using KCS methodology, contribute to the knowledge base by flagging, editing and creating articles• Advocate for the restaurants and own issues until completion• Maintain restaurant and business acumen by attending and pass all required training to adequately support the platforms and restaurants• Demonstrate relentless teamwork through collaboration on team projects and initiatives
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