Archana M.

About Archana M.

7+ years of experience working in different domains. • Certified Salesforce…

Experience

1. Salesforce System Analyst

   Siemens

   May 2023 — Present · US

   Created Salesforce Application for the Hardware engineers at Siemens in 4 regions across the globe which is a unified app. They previously used various systems to maintain cases and downtime reports. Also worked on the agent routing by working on the custom objects, fields, and case assignment rules based on product, region, and skill. Supported post-deployment activities including knowledge transfer, process documentation, and application bug fixes. Owned all Siemens Salesforce configuration, including testing and deployment through Copado. Maintained, modified, and built custom workflows, process builders, flows, case assignment rules, escalation rules, approval processes, button/links, custom settings, mobile apps, and lightning components to streamline internal processes Collaborated with developing and implementing functional designs and features of SFDC and related system integrations. Collect requirements from stakeholders, document, prioritize, and implement those requirements in collaboration with the relevant areas of the business Developed reports and dashboards, monitored data quality, identified data integrity issues, and developed automated data cleansing processes. Provided support and documentation to end users on day-to-day tasks and assisted with general support requests/questions. Collaborated directly with stakeholders, end-users, product owners, and functional partners. Responsible for deploying code/customizations in various environments (QA, UAT, and Production) through Copado and Change sets.