Archana T
Credit Services Specialist @Nova Scotia Power
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WORK HISTORY
Credit Services Specialist @Nova Scotia Power
Halifax, NS, CA
EDUCATION
Mumbai University Mumbai
Bachelors, Bachelors in Mass Media- Journalism
SKILLS
ABOUT ARCHANA T
With four years of experience in the utility industry, I am a customer service and data management expert who is passionate about delivering excellent service and insights to customers and stakeholders. As a Customer Service Consultant at Nova Scotia Power and a Customer Relationship Management Lead at Toronto Hydro, I have successfully handled complex customer inquiries, complaints, and billing issues, as well as managed and analyzed large volumes of customer data to improve service quality, retention, and loyalty.I have also leveraged my skills in social media marketing, market research, and public relations to enhance the brand image and reputation of both companies, as well as to communicate effectively with internal and external audiences. I am a collaborative team player who thrives in fast-paced and dynamic environments, and who is always eager to learn new skills and technologies. I am currently looking for an opportunity to service and enhance for mutual growth.
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