Archana Singh

About Archana Singh

Expert in Collection || Debt Collection | End to End collections | Vintage and Skip…

Experience

1. Manager

   Jsb Enterprises

   Oct 2023 — Present · IN

   Managing the collection process for Credit + PL +BL Credit Cards with 356 to 900+ DPD portfolios. Managing 10- 20 Collection TC and reporting to the owner directly Help to my all team member to achieve their monthly target. Analysis of skip cases through the CIBIL data for increasing the collection Ensure to Minimize Escalation level from the customer level. Take review case to case with the with agents Verifying Cheque, NEFT and RTGS transaction timely. Responsible for Collection in High POS Accounts Managing team and help them to trace high value cases through, NAUKRI.COM and other Searching tool Conducting Call audits for all the team members. Responsible for maintaining floor discipline & call quality Inspired each and every team member to perform and produce their best. Trace High value cases and collect payment separately. Ensure monthly target is done with 100% surety. Trained new joined and fresh agents with proper system and process knowledge. Managing Daily Attendance & insure to manage shrinkage & attrition as well. Insure that all Executive will achieved their daily collection target targets Insure that all Executive will achieved their daily collection target targets Files (Daily Paid file, Daily feedback file) shared with Clients as per requirement Managing Daily {trails update} Managing Daily {case assign} Managing ID card’s processing FOS

Education

• Delhi University

  Master's degree

• Indian Institute of Banking & Finance (IIBF)

  DRA CERTIFIED