Archana Shaji
Bank Teller @Digital Federal Credit Union
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WORK HISTORY
Bank Teller @Digital Federal Credit Union
Marlborough, MA, US
Focused on delivering exceptional member service.• Skilled in cash handling, transaction processing, and drawer balancing with high accuracy.• Proficient in XP2, PEGA, and Bridger Insight for account management, compliance checks, and workflow processing.• Strong understanding of DCU’s financial products including savings, checking, loans, and credit services.• Ensures strict compliance with BSA, AML, and OFAC regulations while maintaining confidentiality.• Provides digital banking support and assists members with online and mobile services.• Recognized for being detail-oriented, dependable, and professional in all member interactions.• Excellent communication, problem-solving, and interpersonal skills.• Collaborative and adaptable team player in fast-paced environments.• Dedicated to upholding DCU’s “People Come First” philosophy and promoting trusted member relationships.
EDUCATION
University of Kerala
Bachelor of Technology - BTech, Electronics and Communications Engineering
Symbiosis Institute of Management Studies
Post Graduate Diploma in Management, Human Resources Management and Services
ST THOMAS RESIDENTIAL SCHOOL
ISC , MATHS AND BIOLOGY
SRM IST Chennai
Master of Technology - MTech, Nanotechnology
St. Thomas Residential School
ICSE, Mathematics and Computer Science
ABOUT ARCHANA SHAJI
I am a dedicated professional with experience in financial services, retail leadership…
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