Archana Saroj

About Archana Saroj

I am a skilled and results-driven professional with a strong passion for project management and coordination in the IT industry. With exceptional organizational skills, I have the ability to handle multiple concurrent deadlines while maintaining a focus on quality and attention to detail. As an excellent collaborator and communicator, I believe in the power of critical and analytical thinking, creative problem-solving, and strong interpersonal skills to achieve successful project outcomes.Throughout my career, I have gained valuable experience in planning, managing, and successfully completing various IT projects. I prioritize client satisfaction and have a track record of achieving financial objectives. My strengths lie in gathering project information, tracking deliverables, coordinating teams, and effectively reporting project-related items. I leverage my judgment and discretion to employ project management techniques, process controls, and procedures, enabling me to overcome obstacles and deliver exceptional results.Overall, I am a resolute and adaptable professional who is always willing to go the extra mile to ensure the success of every project.\"

Experience

1. Senior Consultant

   Integrity Matters

   Jun 2025 — Present · Thane, IN

   Key Responsibilities:Helpline Operations:• Managed whistleblower helpline operations, including intake and reporting of new cases received via email, phone, or post.• Translated and summarised case reports, ensured language accuracy, and maintained confidentiality of sensitive information.• Maintained comprehensive case logs and documentation in alignment with Service Level Agreements (SLAs).• Responded to reporters and coordinated internal workflows for timely and accurate resolution.Client Operations:• Took end-to-end ownership of assigned client accounts, ensuring high standards of service delivery and professionalism.• Gathered client requirements, defined scope, and ensured on-time delivery of system customisations and onboarding processes.• Coordinated with internal teams and third-party vendors for solution deployment and issue resolution• Managed relationships with external service providers, tracking deliverables, timelines, and payments.• Maintained detailed records of client interactions and supported multiple accounts simultaneously.

Education

• L S Raheja College of Arts and Commerce

  Master's degree, Business/Commerce, General

• L S Raheja College of Arts and Commerce

  Bachelor of Commerce - BCom, Business/Commerce, General