Archana Sansare

About Archana Sansare

A dynamic professional with experience in the areas of Customer Service, Third…

Experience

1. Assistant Manager - Customer Services

   Evonik

   Dec 2021 — Present · Mumbai, IN

   Responsible for complete order to cash process and direct interaction with customers.Support Key Account Managers for sales forecasting. Co-ordinate with sales & logistics functions for inventory. Co-ordinate with India Accounts team and Overseas Credit Management team for credit risk management and credit blocks for all customers. Manage order processing process for smooth order management on the Evonik SAP platform. Sample processing in SAP / Sample Delivery to customers. Coordinate with RCS team & Customers for Processing the orders of Nepal.Follow up with local approved contracted transporters for ensuring smooth deliveries to customers.Process customer requests/complaints in CRM software. Co-ordinate with logistics function for warehousing & logistics expenses and submit reports. Gather data for monthly reports on sales and inventory & generating MIS for BL managers from sources such as SAP, ERP, etc. Monitor receivables, extracting O/S data from SAP, payment/collection followup with customers. Co-ordinate and support to accounts department for reconciliation of customer’s accounts Handle customers complaints and resolve with necessary actions. Monitor the KPIs of Service providers, Evaluate their performance of logistics providers and provide inputs & take necessary action for service improvement. Manage any cargo claim problem resolution process by interfacing with both internal departments and external agencies or parties. Maintain TAT file for overall sales order, dispatch, inventory, vendor bill processing and payment clearance. Support for various audits related to Annual stock check, GST, etc.Achievement: Received Performer of the month award for April 2022.Participated in the Global Ideation Jam where my idea got selected in the Top 15 ideas globally. Presented this idea to the Board of Directors among others.

Education

• Fr.Agnel Technical college, Bandra (W)

  Diploma in Production Engineering

• Welingkar Institute of Management

  Master of Business Administration (M.B.A.), Supply Chain Management

  2012 — 2014

• Parle Tilak Vidyalaya, Parle (E)

  S.S.C

Skills

• Quality Assurance
• Key Account Management
• Product Development
• Pharmaceutical Industry
• Market Research
• Manufacturing
• Pharmaceutical Sales
• Team Management
• Validation
• Business Strategy