Archana R
Senior Analyst @Tata Consultancy Services
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WORK HISTORY
Senior Analyst @Tata Consultancy Services
New Delhi, IN
Led a Production Support team, ensuring site reliability and uptime for global Apple Store systems. Efficiently triaged production issues, driving effective debugging within customer SLAs. Actively led client collaboration, providing regular updates and ensuring timely resolution to maintain satisfaction. I specialize in resolving production incidents in SQL and Linux-based environments. Excelled in deployment automation and software release management.
EDUCATION
IETE
Bachelor of Engineering - BE, Electrical, Electronics and Communications Engineering
Sikkim Manipal University - Distance Education
Master of Business Administration - MBA
Meerabai Ploytechnic
Diploma of Education, Electrical, Electronics and Communications Engineering
ABOUT ARCHANA R
Experienced professional with over 14 years of expertise in Linux Administration, Production Support, Build/Release Management, and Deployment Automation. Skilled in managing critical applications on Unix platforms and contributing throughout the Software Development Life Cycle across Agile, Scrum, and Waterfall methodologies.
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