Archana Nigam

Senior Software Quality Analyst @Accenture

Bengaluru, IN

Specialize in web, mobile, and API testing, ensuring robust functionality across platforms and delivering defect-free software solutions.Develop and execute comprehensive test cases, test scenarios, and use cases aligned with business and technical requirements.Perform end-to-end defect tracking and management throughout the SDLC, using tools such as JIRA for logging, tracking, and resolution.Collaborate closely with cross-functional teams, including developers, BAs, and product owners, to ensure agile testing practices are followed in Scrum environments.Lead and participate in test planning, test strategy formulation, and QA process improvements to enhance overall software quality.Conduct regular client demo calls and UAT sessions to ensure transparency, gather feedback, and maintain alignment with project goals.Maintain continuous client engagement, ensuring all testing deliverables meet quality assurance standards and business expectations.Experienced in testing AI-driven applications and enterprise platforms like Salesforce and Pega, ensuring compliance with functional and performance benchmarks.Skilled in using Postman for API testing and validation of RESTful services.Tools & Technologies-Postman · JIRA · Salesforce · Pega · Agile Methodologies · Test Planning · Test Strategy · AI Testing · API Testing · Functional Testing · Automation Testing · Software Quality Assurance · Defect Tracking · Use Case Design · Test Scenario Creation

APJ Abdul Kalam Technological University

Master of Computer Applications - MCA

Lucknow University, Lucknow

Bachelor of Computer Applications