Archana Maurya

Senior Business Solutions Design and Delivery Manager @AXA XL

New Delhi, DL, IN
MOBILE NUMBERS
+91 *********19

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WORK HISTORY

Oct 2025 — Present

Senior Business Solutions Design and Delivery Manager @AXA XL

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Gurugram, IN

Lead enterprise transformation initiatives across business process re-engineering and digital enablement, aligned to strategic priorities and measurable business outcomes.• Drive operating model design and value-stream optimization initiatives to improve customer and agent experience, scalability, and cost efficiency.• Partner with senior business and technology leaders to shape transformation roadmaps, investment cases, and execution plans across complex, global environments.• Facilitate executive-level workshops and governance forums to align stakeholders, manage trade-offs, and ensure successful adoption of transformation initiatives.

EDUCATION

2005 — 2008

Chhatrapati Shahu Ji Maharaj University

Bachelor's degree, Biology/Biological Sciences, General

SKILLS

Stakeholder ManagementTeam LeadershipCalibrationManagement Information Systems (Mis)QmsBusiness Process ImprovementCoachingBusiness StrategyCustomer ServiceDocumentationRoot Cause AnalysisBusiness Process Outsourcing (Bpo)Internal AuditTrainingCustomer SatisfactionEquity TradingStock TradingQuality AssuranceBpoService DeliveryBusiness AnalysisMentoringE-CommerceEscalations ManagementMicrosoft OfficeSalesTeam ManagementVisioCall MonitoringTelecommunicationsPerformance ManagementQuality ManagementU.s. Health Insurance Portability and Accountability Act (Hipaa)Lean Six SigmaData AnalysisClient ServicesQuality AuditingTransactional QualityProcess ImprovementHealthcare

ABOUT ARCHANA MAURYA

I am a Senior Business Transformation Leader with 17+ years of experience driving enterprise-wide transformation across insurance, financial services, and complex service environments. I specialize in translating strategy into measurable business outcomes by modernizing operating models, improving customer and agent experience, and enabling scalable, digital-first execution.I have led and governed large, cross-functional transformation initiatives spanning distribution, operations, IT, claims, and product, partnering closely with senior executives and steering committees. My work focuses on value creation through enterprise transformation, value-stream delivery, digital enablement, and change leadership.I bring deep experience across strategy execution, operating model design, process excellence, and risk-aware transformation, complemented by a solid foundation in Lean Six Sigma and continuous improvement, with a strong focus on enabling digital and data-led transformation initiatives aligned to business outcomes and risk considerations.

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Archana Maurya — Senior Business Solutions Design and Delivery Manager at AXA XL in New Delhi, DL, IN | Unifers