Archana Maurya
Senior Business Solutions Design and Delivery Manager @AXA XL
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WORK HISTORY
Senior Business Solutions Design and Delivery Manager @AXA XL
Gurugram, IN
Lead enterprise transformation initiatives across business process re-engineering and digital enablement, aligned to strategic priorities and measurable business outcomes.• Drive operating model design and value-stream optimization initiatives to improve customer and agent experience, scalability, and cost efficiency.• Partner with senior business and technology leaders to shape transformation roadmaps, investment cases, and execution plans across complex, global environments.• Facilitate executive-level workshops and governance forums to align stakeholders, manage trade-offs, and ensure successful adoption of transformation initiatives.
EDUCATION
Chhatrapati Shahu Ji Maharaj University
Bachelor's degree, Biology/Biological Sciences, General
SKILLS
ABOUT ARCHANA MAURYA
I am a Senior Business Transformation Leader with 17+ years of experience driving enterprise-wide transformation across insurance, financial services, and complex service environments. I specialize in translating strategy into measurable business outcomes by modernizing operating models, improving customer and agent experience, and enabling scalable, digital-first execution.I have led and governed large, cross-functional transformation initiatives spanning distribution, operations, IT, claims, and product, partnering closely with senior executives and steering committees. My work focuses on value creation through enterprise transformation, value-stream delivery, digital enablement, and change leadership.I bring deep experience across strategy execution, operating model design, process excellence, and risk-aware transformation, complemented by a solid foundation in Lean Six Sigma and continuous improvement, with a strong focus on enabling digital and data-led transformation initiatives aligned to business outcomes and risk considerations.
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