Archana Kp

WORK HISTORY

EDUCATION

ABOUT ARCHANA KP

ANZ( Australia & New Zealand Bank)(8.10 Year)(Production Lead/SME/Senior Analyst)Successfully Transitioned the process one of the Asia country process to BLR hub and got hands on End to end Product knowledge and created a process documentation. Worked on process stabilisation, handled manual payments, Domestic and international payments verification for all the inward and outward payments Ensured that the transactions are processed in accordance to the customers expectation with 100% accuracy and without risk, Ensure the productivity and quality parameters are achieved at all times and have been a top performer among the team, Understand that end to end processing and identify control measures to eliminate or reduce risk, Flexible in processing the payment as well in absence of team members, Assisted and motivated the team to achieve high standards of performance. Support point(Process Flow) was created for all the products with managing BAU. Cross Trained 4 staffs on the end to end process on new transition over 2 months, resulted in 100% payments made by the client was done within the SLA, Handled End to end Queue monitoring without TAT miss. Handled End of the day Activities, Daily Activities and Monthly activities. Trained on internal ATOM planning on Team management on productivity and utilisation, Process improvement idea had been raised. Sanction screening pre Document Check was done for all the International and domestic payments for the high risk country. As a SME- Handled Mailbox Enquiries regarding the payment queries. Checking on the correct routing, Ensure that the transactions are processed in accordance to the customers expectation with 100% accuracy. Processing closure account requests. Trained in All products of AU payments Processing, Trained new joiner’s with the end to end to process of Manual Payments, ESIP and VIPA payments. handled a process of an overdraft facility to the clients by taking approvals from RM’s, Handling Manually Initiated Fund Transfer team by processing and verifying Manual Payments and also routing the electronic payments through correct correspondent banks. Handled the team as Production lead in the absence of manager, As a SME & Investigation officer handled Enquires on Inward and Outward payments for Asia Region, Inward and Outward Payments enquiries consists of Invalid Beneficiary account number and Name, Invalid currency, Invalid Bank Name, return of funds, recall request, Sending Swift Messages to other banks and requesting for the amendments, Cancellations of payments, Remitter Name and Account number