Archana Balamurugan

Operations Manager at Amazon | Scaling Global Programs | Data-Driven Execution | Governance | Cross-Functional Ops

Role: Operations Manager at Amazon
Location: Chennai, TN, IN
LinkedIn followers: 500 followers

OperationsView LinkedIn profile

About Archana Balamurugan

Strategic Program and Operations Manager with 9+ years of experience delivering…

Experience

Operations Manager
Amazon
May 2022 — Present · Chennai, IN
Own end-to-end ops goals; convert strategy into actionable plans with measurable results.• Drive governance, risk mitigation & metric tracking for proactive decision-making.• Lead root cause analysis & implement systemic fixes to prevent recurring defects.• Forecast headcount needs & manage capacity to meet SLAs and avoid escalations.• Improve quality via SOP optimization, ticketing accuracy & automation at scale.• Build & lead high-performing teams with strong focus on hiring, coaching & growth.• Align cross-functional teams globally to deliver on WW roadmaps and business priorities.• Present data-driven insights in WBRs/MBRs, enabling visibility and action at leadership level.• Influence programs through strong judgment, stakeholder buy-in & working-backwards thinking.

Contact information

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Current company

Amazon

Software Development · 10K employees · 2127 7th Ave., Seattle, WA, 98109, US

Amazon is guided by four principles: customer obsession rather than competitor focus, passion for invention, commitment to operational excellence, and long-term thinking. We are driven by the excitement of building technologies, inventing products, and providing services that change lives. We embrace new ways of doing things, make decisions quickly, and are not afraid to fail. We have the scope and capabilities of a large company, and the spirit and heart of a small one. Together, Amazonians research and develop new technologies from Amazon Web Services to Alexa on behalf of our customers: shoppers, sellers, content creators, and developers around the world. Our mission is to be Earth's most customer-centric company. Our actions, goals, projects, programs, and inventions begin and end with the customer top of mind. You'll also hear us say that at Amazon, it's always "Day 1." What do we mean? That our approach remains the same as it was on Amazon's very first day - to make smart, fast decisions, stay nimble, invent, and focus on delighting our customers.

amazon.com

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