Archana Arya
Customer Success Leader | Digital Marketing Strategist | 20+ Years in Driving Client Retention, Growth & Digital Transformation | Expert in People Management, Sales Leadership, and Customer Experience
- Role
- Consultant - Delivery Ops at Automatetech
- Location
- Gurugram, IN
- LinkedIn followers
- 500 followers
About Archana Arya
Accomplished Leader with over 20 years of experience in defining and executing transformative strategies to accelerate growth across Customer Success (SaaS), IT Services, Digital Marketing, and the Contact Center Industry. A proven expert in Customer Success Leadership, aligning customer advocacy and adoption with business objectives to drive sustainable growth. Skilled in managing key performance indicators (KPIs), increasing subscriptions, and fostering team alignment. Known for leading large, geographically dispersed teams, influencing cross-functional stakeholders, and scaling operations efficiently through data-driven decision-making and innovative problem-solving.
Experience
Consultant - Delivery Ops
Nov 2024 — Present · Gurugram, IN
Education
Advance Innovation Group
Black Belt, Revenue Maximization
2011 — 2011
Delhi University
B. A (Hons), Economics
2000 — 2003
Delhi University
Economics Hons, Economics
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