Arcangelo Pezzella
Front Office Agent @HNH Hospitality
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WORK HISTORY
Front Office Agent @HNH Hospitality
EDUCATION
Liceo Classico Giuseppe Garibaldi di Napoli
Diploma di Maturità
Conservatorio di Musica "San Pietro a Majella", Napoli.
Bachelor of Arts - BA
Private Teachers
Electric Guitar
SKILLS
ABOUT ARCANGELO PEZZELLA
I\'m currently working as a Front Office Agent for HNH Hospitality SPA, one of the leading italian companies in the hospitality sector, at the Doubletree by Hilton Rome Monti, in Rome. As a Front Office Agent, I\'ve gained experience in both high-volume business and upper-upscale leisure hotel environments, serving diverse clientele. My focus is always on delivering an exceptional guest experience and building strong guest relationships, leveraging my problem-solving and multi-tasking skills. I\'m proficient in all Front Office operations, including check-ins/outs, billing, reservations, night auditing, and cash management, with expertise in both Opera and OnQ PMS. I\'m also committed to enhancing teamwork and fostering strong team dynamics. As an ESL educator, I\'ve been tutoring students for more than a decade and I\'ve helped them achieve their learning goals throughout their careers. During some of those years I\'ve worked with small private schools, both in the Caserta area and in Rome.
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