Arcadia Everett

About Arcadia Everett

I’m a strategic and outcome-driven Product Manager / Technical Product Owner with 6+…

Experience

1. Product Development Manager User Experience (Ux) Design Customer Retention

   Mercy

   Nov 2023 — Present

   Mercy, founded in 1871 by the Sisters of Mercy, is a nonprofit Catholic healthcare organization and the 6th largest Catholic health system in the U.S, serving millions of patients across multiple states.As a Product Manager at Mercy, I lead cross-functional teams to design, build, and optimize digital health solutions with a core focus on improving the patient experience. By driving innovation and aligning product strategies with both clinical and operational goals, I deliver impactful solutions that improve patient outcomes and operational efficiency.Key Achievements: Leads initiatives that contribute to a 10% increase in patient retention annually patients) through the development of patient-centered digital products. Utilizes user insights to improve operational efficiency, saving 70+ hours per week through automation, freeing up staff time previously spent on manual processes. Leads the development of digital solutions that positively impact over underserved patients, improving access to critical health resources and services. Collaborates with clinical and engineering teams to integrate AI/ML technologies to optimize clinical workflows and decision-making, contributing to improved patient care.

Education

• University of North Texas

  Bachelor of Arts (BA)

  2013 — 2018

• University of North Texas

  Bachelor of Arts - BA

  2014 — 2018

• University of North Texas

  Minor

  2013 — 2018