Arbind Kumar Shah

Senior Operations Officer @TD

Toronto, ON, CA

Provide timely, efficient, and accurate operational support to Private Trust teams, ensuring tasks are completed within SLAs and in line with internal policies and regulatory requirements.• Monitor and coordinate daily workflow, reallocating tasks, tracking progress, and helping maintain smooth end-to-end operations for multiple partners.• Act as the first point of escalation for operational and process issues, investigating exceptions, resolving non-standard items, and escalating higher-risk matters where required.• Identify and document process gaps and enhancement opportunities; collaborate with leaders and peers to recommend and support implementation of improved procedures and tools.• Support operational change initiatives and ad hoc projects through requirements input, user testing, feedback on new processes, and knowledge transfer to the team.• Prepare and analyze operational reports (productivity, error trends, SLA performance), providing insights and recommendations that support informed management decisions.• Maintain up-to-date knowledge of internal policies, wealth products, and relevant regulations (e.g, AML, Business Continuity) and guide partners.• Train, coach, and guide team members, acting as an informal team lead and subject matter resource while promoting a positive, inclusive work environment.

Shree Janjyoti Higher Secondary School

SLC, Accounting

South Asian Institute of Management

Master of Business Administration (MBA), Finance, Marketing Communication and Entrepreneurship

Baneshwor College

Bachelor's in Business Studies, Banking, Corporate, and Finance

South Asian Institute of Management (SAIM College)

Master of Business Administration - MBA, Finance, General

Shree Janjyoti Higher Secondary Scholl

+2, Accounting