Arbina Khanum
Working as Technical Account Manager (TAM) in Freshworks.
- Role
- Technical Account Manager at Freshworks
- Location
- Bengaluru, KA, IN
- LinkedIn followers
- 500 followers
About Arbina Khanum
Currently working as a Technical Account Manager(TAM) in Freshworks.>> Customer Success Management: Manage end-to-end customer relationships for key accounts, ensuring a seamless experience with Freshdesk products, resulting in an increase in customer satisfaction and retention.>> Technical Support & Troubleshooting: Deliver technical support and resolution for complex customer issues, working closely with engineering and product teams to ensure timely and effective solutions.>> Implementation & Onboarding: Lead the onboarding and implementation of Freshdesk solutions, tailoring the platform to meet specific customer needs, ensuring smooth deployment and rapid adoption.>> Proactive Account Health Monitoring: Conduct regular health checks and product usage analysis, identifying opportunities for improvement and driving customer engagement with new product features.>> Customization & Optimization: Assist customers in configuring and customizing Freshdesk to maximize their operational efficiency, including workflows, automation, and integrations with third-party tools.>> Training & Education: Deliver training sessions and workshops to customers, enabling them to fully leverage Freshdesk\'s capabilities and achieve their customer support goals.>> Cross-Functional Collaboration: Work closely with Sales, Product, and Engineering teams to advocate for customer requirements and feedback, ensuring continuous product enhancement and feature requests.>> Escalation Management: Act as the main point of contact for high-priority escalations, collaborating with internal teams to resolve critical issues and minimize downtime.>> Strategic Account Planning: Develop and execute strategic account plans to align Freshdesk\'s capabilities with customer business goals, driving long-term success and product adoption.>> Reporting & Insights: Provide regular updates and reports to stakeholders on customer performance, KPIs, and support trends, driving data-driven decision-making for both customers and Freshworks teams-> Certified ITIL 4 Foundation by Aexlos.
Experience
Technical Account Manager
May 2024 — Present · Bangalore Urban, IN
Technical Account Management (TAM) is a service that helps clients maximize the value they get from a company\'s products or services. It involves coordinating with the company\'s technical team to meet the client\'s needs
Education
Cambridge institute of technology
pg, Electrical and Electronics Engineering
2015 — 2019
Find verified contacts for anyone on LinkedIn
Unifers gives sales teams verified emails and direct dials, enriched profiles, and outreach that lands in the inbox.
Free plan included · No credit card required
This profile is compiled from publicly available professional sources. Unifers is not affiliated with or endorsed by LinkedIn. Request removal of this profile.