Arbie Walker
Senior End User Support Specialist | Cybersecurity intern
- Role
- End User Support Technician 3 at Humana
- Location
- Houston, TX, US
- LinkedIn followers
- 500 followers
About Arbie Walker
IT Professional with 7+ years of experience. Pentest+, CYSA+, Project+, A+, Network+…
Experience
End User Support Technician 3
Sep 2022 — Present · Houston, TX, US
Provide timely and dependable assistance to clinic personnel, both on-site and through remote support.· Utilize Intune admin center to reset/verify user MFA, register devices primary user verify device compliance as well as other duties.· Utilize Active Directory to confirm user account is enabled/disabled, confirm status of devices and other duties as assigned.· Maintaining a 96% customer satisfaction rating according to survey results.
Skills
- Microsoft Office
- Management
- Public Speaking
- Training
- Customer Satisfaction
- Time Management
- Cashiering
- Outlook
- Data Entry
- Project Management
- Leadership
- Microsoft Excel
- Powerpoint
- Research
- Teamwork
- Access
- Customer Service
- Computer Hardware
- Microsoft Word
- Computer Repair
- Inventory Management
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