Arbaz Shaikh

About Arbaz Shaikh

An Entrepreneur | Owner of 2 Businesses | Crypto Trader | Helping brands create & execute marketing strategies | Freelance SocialMedia Marketer helping them to grow organically.Freelance Video Editor

Experience

1. Customer Service Manager

   A2k Group Corporation

   Nov 2023 — Present · PH

   As a Team Lead Manager, I am responsible for driving team performance, ensuring smooth operations, and fostering a culture of accountability and growth. I lead by example, balancing strategic oversight with hands-on support to deliver consistent results and meet organisational goals.Key Responsibilities:Lead, mentor, and motivate a team to achieve daily, weekly, and monthly targets.Monitor team performance through reports, metrics, and KPIs, ensuring high-quality service and compliance.Handle escalations, resolve conflicts, and provide clear guidance to maintain productivity.Conduct regular coaching and feedback sessions to improve individual and team efficiency.Coordinate with management to align team goals with organizational objectives.Ensure adherence to company policies, operational standards, and customer satisfaction benchmarks.Key Skills: Leadership & People Management Performance Monitoring & Reporting Conflict Resolution & Decision Making Training, Coaching & Mentorship Process Improvement & Efficiency BuildingImpact:Through effective leadership, I create a motivated team environment that drives operational excellence, ensures customer satisfaction, and contributes to long-term business success.