Arbab Hassan

About Arbab Hassan

I’m a versatile and impact-driven Product Manager with over a decade of experience leading cross-functional teams to deliver intuitive, scalable technology solutions across industries—including retail, healthtech, fintech, automotive, and SaaS. My work spans enterprise systems, consumer platforms, and AI-powered tools, all unified by a focus on improving user experience, operational efficiency, and business outcomes.At Sam’s Club, I lead the development of intelligent support tools and conversational AI (chatbots and voicebots) that streamline member service operations and empower millions of users with self-service capabilities. Previously, I defined and launched internal systems at Rivian to manage the full lifecycle of facilities projects—including new factories, charging stations, and service centers—aligning closely with leadership to shape strategic roadmaps.Earlier in my career at Gap Inc, I owned the roadmap for enterprise tools supporting real estate and store development across all brands, helping streamline processes from site selection to long-term maintenance. In healthtech, I managed multi-channel patient engagement platforms at HMS, building outreach solutions (IVR, SMS, email) to deliver critical healthcare messages and collect patient responses—directly contributing to improved care and compliance.I began my journey as a Technical Lead and Product Manager at a digital agency, Blueliner, where I helped clients translate complex needs into working products, and at 401kid.com, a fintech startup where I led product design for a first-of-its-kind college savings advisory platform.Across all these roles, I’ve developed a reputation for building products that solve real-world problems, translating customer needs into actionable features, and collaborating deeply with stakeholders—from C-suite executives to engineers and end users. I thrive in fast-paced, collaborative environments where technology is used as a lever to simplify complexity and scale impact.If you\'re building products that sit at the intersection of technology, strategy, and user experience, I’d love to connect.

Experience

1. Staff Product Manager

   Sam's Club

   Oct 2022 — Present · San Francisco, CA, US

   Driving Member Experience Innovation at Sam’s ClubI design and develop intelligent support tools that empower our call center agents and enhance the self-service experience for millions of Sam’s Club members.* Spearheaded the development and successful launch of the Sam’s Club Chatbot, enabling members to get quick answers to frequently asked questions and perform common tasks independently through our chat client.* Currently leading the rollout of our Voicebot solution, expanding self-service capabilities to the IVR channel, and improving accessibility for members.* Create tools that streamline support for agents, helping them efficiently resolve member inquiries around purchases, returns, exchanges, delivery issues, and experience concerns.

Education

• Baruch College

  MBA, Finance and Investments

• University of Virginia Darden School of Business

  Certificate, Digital Product Management

• University of Virginia

  Bachelor's of Science, Electrical and Electronics Engineering

Skills

• Integration
• Project Planning
• Google Adwords
• Requirements Analysis
• Product Management
• Web Analytics
• Product Development
• Customer Relationship Management (Crm)
• Php
• Agile Methodologies
• Management
• Software as a Service (Saas)
• Business Development
• Certified Scrummaster (Csm)
• Digital Marketing
• Project Management
• Program Management
• Leadership
• Product Design
• Aws
• Interactive Marketing
• Vendor Management
• Wireframing
• Software Project Management
• Sdlc
• Social Media
• Sql
• Jira
• User Interface Design
• Social Media Marketing
• Microsoft Excel
• User Acceptance Testing
• Strategy
• E-Commerce
• Web Development
• SEO
• Business Analysis
• Wordpress
• Cross-Functional Team Leadership
• User Experience