Arbab Alam
Customer Success Specialist | Ex QA Analyst, SabPaisa
- Role
- Customer Success Specialist at Win Quoter
- Location
- Kolkata, WB, IN
- LinkedIn followers
- 500 followers
About Arbab Alam
I\'m a diligent BCA graduate with six months of hands-on experience as a manual tester through my internship. My work reflects precision, attention to detail, and a strong foundation in testing methodologies. My proactive approach in identifying and resolving issues, coupled with effective communication skills, has contributed to a collaborative and efficient work environment. I\'m adept at creating comprehensive test plans and executing test cases with meticulous detail, emphasizing my commitment to delivering high-quality software solutions.
Experience
Customer Success Specialist
Jun 2025 — Present · Katihar, IN
Conduct software product demos and guide clients through onboarding• Provide technical support and troubleshoot customer issues efficiently.• Maintain long-term client relationships to ensure satisfaction and retention.• Collaborate with the sales team to identify upselling or cross-selling opportunities.• Gather client feedback to improve product performance and user experience.
Education
Manipal University Jaipur
Master of Computer Applications - MCA
Maulana Abul Kalam Azad University of Technology, West Bengal formerly WBUT
Bachelor computer Application , Computer Application
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