Arbaaz Shaikh

About Arbaaz Shaikh

As a Quality Analyst, I am dedicated to ensuring the highest standards of quality across all marketing campaigns. My role involves meticulously evaluating and validating campaign deliverables, from creative concepts to final execution, ensuring they align with brand guidelines and client expectations. I leverage my expertise in data analysis and market research to identify trends, assess performance metrics, and recommend improvements. By collaborating closely with multiple departments, I drive the refinement of strategies and processes, ensuring that every campaign achieves its intended impact. With a focus on precision, efficiency, and continuous improvement, I am committed to delivering exceptional quality and measurable results in a fast-paced and ever-evolving industry.

Experience

1. Customer Service Executive

   Credence Global Solutions

   Nov 2024 — Present · Pune, IN

   Manage high-volume inbound inquiries for a major US-based telecommunications provider, focusing on account resolution and service optimization.• Resolve complex billing discrepancies by analyzing account history, issuing credits, and negotiating effective payment arrangements.• Provide technical troubleshooting and diagnostic support to resolve service-related issues and ensure customer satisfaction.• Perform account audits to identify cost-saving opportunities for customers, optimizing service plans to improve retention.• Document all interactions accurately within the CRM to maintain data integrity and support internal quality standards.