Aravind Suresh

About Aravind Suresh

A Microsoft Technical Enthusiastic with over 10 years of Experience. Proficient in…

Experience

1. Support Escalation Engineer

   Microsoft

   Jan 2019 — Present · Bengaluru, IN

   Worked as a Support Escalation Engineer in Azure Infrastructure Support for highly strategic customers. Technically assisted customers to set up and fix their issues related to Azure IAAS (infrastructure as a service) functionalities like virtual machines, scale sets, storage, Azure migration, AVD (Azure Virtual Desktop), Azure Network and Linux SME in AVD, Azure VM, Migration and Azure Storage. Single handedly worked on highly visible customers on their day-to-day issues to identify a better solution. Have reported multiple bugs related to Azure functionalities to the product team to ensure good customer experience. Provided support for any issues related to Azure technologies. Working as an ARR lead for one of the banking customers to ensure their smooth end to end solution in all verticals of Azure.Help with issues related to Linux Virtual Machines like no boot, password reset, SSH, Kernel issues, RCA, etc. Ramping up on upcoming technology Azure Kubernetes Service. Suggest improvement plans with suggestions to use various helpful features available in Microsoft Azure. Assist with identity issues related to IAAS like Key Vaults, RBAC, etc. Engaging internally with teams like web app, PAAS, backend product teams etc. to resolve customer issues and provide seamless customer experience. Point of contact for technical readiness delivery sessions within the team. Lead various Hi-Pri events, outages and business impacting issues to resolution & RCA while remaining the sole point of contact for customers.

Skills

• Windows 7
• Troubleshooting
• Technical Support
• Vmware
• Virtualization
• Dns
• Active Directory
• Windows Server
• Ccna
• Storage
• Cluster
• Vmware Esx
• Operating Systems
• Dhcp
• System Deployment
• Servers
• Iis
• Hyper-V
• Windows Xp
• Microsoft Technologies