Aravind Surendran
Head of Customer Experience @Premier Health Center
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WORK HISTORY
Head of Customer Experience @Premier Health Center
Chennai, IN
EDUCATION
Sri Durga Devi Polytechnic College
Diploma in Computer Engineering
Janardan Rai Nagar Rajasthan Vidyapeeth University
Bachelor's degree
ABOUT ARAVIND SURENDRAN
Having an overall strong experience on Healthcare Ops, Wellness Ops, Client Management, MIS, Escalation Management, Onsite HC Camp activities, HC Corporate Implementation, Customer Retention and Satisfaction, Team Handling, Corporate Wellness Sales. Also capable of resolving issues and handling escalation from Client side and giving instant support for resolving under crucial situation and providing RCA on same in order to avoid further errors in future. Currently designated as Assistant Manager - Corporate Implementation at Medall Healthcare Pvt Ltd by handling PAN INDIA Operational Activities on Customer Wellness across major states (TAMILNADU, AP / TELANGANA, KERALA, MAHARASHTRA, KARNATAKA). Managing all daily healthcare operational & tactical aspects of implementation projects across multiple clients. Analyzing & Understanding Corporate business requirements, objectives and defining the scope of work. Developing and managing effective implementation project plans that aligns client and internal resources through execution and delivery. Supporting cross functional teams in the development and completion of projects like define schedule, requirements, execution, and work with IT applications for team to deliver the solution
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