Aravind Mahesan Menon
Hospitality Professional Coffee & Customer Service Expert @Heavenly Desserts
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WORK HISTORY
Hospitality Professional Coffee & Customer Service Expert @Heavenly Desserts
Edinburgh, GB
Key accomplishments include:* Prepared and served over 100 beverage orders daily, including specialty coffees like cappuccinos and Frappuccinos, ensuring high-quality standards that consistently delighted customers.* Resolved guest complaints swiftly and professionally, enhancing customer satisfaction levels by 20% through effective communication and a proactive approach to service recovery.* Trained and supervised new recruits on service protocols and beverage preparation techniques, leading to a 30% improvement in team efficiency during peak hours.* Customized drinks based on individual customer preferences while making recommendations that increased upselling opportunities by 15%, contributing to overall sales growth.* Managed cash transactions accurately using the POS system with a 99% accuracy rate, ensuring smooth financial operations during busy service periods.* Collaborated with team members to maintain a clean and organized workspace while adhering to all safety regulations to prevent workplace hazards.Skills: Customer Service, Team Leadership, Beverage Preparation, POS Systems Management
EDUCATION
Heriot-Watt University
Master of Science - MS, International Business Management
Muthoot Institute of Technology and Science,Varikoli P.O., Putencruz- 682308, Ernakulam
Bachelor of Technology (BTech), Computer Science
ABOUT ARAVIND MAHESAN MENON
I’ve always had an insatiable curiosity about the world around me. It started when I was a kid climbing trees and reading books that sparked my imagination. At just 12 years old, I discovered programming through BASIC, transforming playful exploration into a lifelong passion for technology. Fast forward to today, I channel that same excitement into my work in market analysis and data-driven decision-making.In my recent role as a Market Analyst at Heriot-Watt University, I conducted extensive market research that revealed key trends and opportunities for growth. This effort led to a remarkable 15% increase in strategic initiatives within the university’s business programs—proof that understanding our environment can lead to meaningful change.Before this role, I honed my technical skills at Tata Consultancy Services as both a System Engineer and Assistant System Engineer. Here, I developed SQL queries that improved data retrieval times by 30% and implemented automated scripts in Python that reduced manual processing time considerably. These experiences taught me the importance of adaptability while working under pressure.Currently serving as a barista at Heavenly Desserts has further enriched my skill set by enhancing my customer service abilities in a fast-paced environment. Preparing over 100 beverage orders daily has sharpened my teamwork and communication skills—qualities I value deeply.If you’re interested in collaborating on projects related to market analysis or technology solutions, feel free to reach out via email at a••••••••@gmail.com. Skills: SQL | Excel | C | Python | Market Research | Data Analysis | Customer Service | Teamwork | Adaptability
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