Aravind Arvi Krishnaswamy
Senior AI Product Leader | Built Cisco AI Assistant & Launched Webex AI Agent (WebexOne 2024)
- Role
- Director, Product & Strategy at Cisco
- Location
- Bengaluru, KA, IN
- LinkedIn followers
- 500 followers
About Aravind Arvi Krishnaswamy
Most recently, I led the build-out and public launch of Cisco AI Assistant (Cisco Live 2024) and Webex AI Agent (WebexOne 2024), part of the AI portfolio I created from scratch for Webex Customer Experience — driving growth in the $1B+ Contact Center business (24% YoY growth, 75% utilization increase):• → → Major AI product launches in 18 months• → Led global product teams across US, Canada, Belgium, India, China, Ireland• → 100+ Fortune 500 deployments with public case studies• → CloudCherry VP Product (acquired by Cisco), Intuit Innovation Leader, published author, patent holder; part of one IPO and two acquisitionsI thrive at the intersection of AI strategy, enterprise platforms, and startup ecosystems — building 0→1 products and scaling them globally. Always open to connecting with peers and leaders to exchange ideas, share strategies, and explore collaboration opportunities.
Experience
Director, Product & Strategy
Jan 2020 — Present
Built ’ for Customer Experience from scratch, anchoring growth of the $+ Webex Contact Center business (24% YoY growth). Launched and in 2024:• — announced at WebexOne 2024, after leading its development from concept to public launch, enabling AI-native voice and digital workflows now adopted by global enterprises.• — unveiled at Cisco Live 2024, providing generative AI guidance for agents and supervisors, improving speed and consistency of support.• - — announced at WebexOne 2023, automating journey analytics to improve customer satisfaction (CSAT) and employee wellness.• - — scaled into Webex Experience Management (2021), expanding Webex’s journey-based AI orchestration capabilities. ’.
Education
Iowa State University
M.S., Computer Science
1997 — 1999
PSG College of Technology
B.S., Computer Engineering
1993 — 1997
Skills
- Saas
- Strategy
- Start-Ups
- Scrum
- Engaging Public Speaker
- Sales
- Cloud Computing
- Team Leadership
- Professional Services
- Mobile Applications
- Agile Methodologies
- Management
- Team Building
- Team Management
- Bootstrapping
- Product Development
- Entrepreneurship
- Lean Startup
- Enterprise Software
- Business Process
- Mobile Devices
- P&L Management
- Leadership
- Product Management
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