Aravind M

About Aravind M

I’m a customer-focused Cloud Support Associate at AWS with hands-on experience helping customers troubleshoot, optimize, and succeed with AWS services. Backed by an AWS Cloud Practitioner certification, I specialize in solving real-time technical challenges across services, ensuring smooth cloud operations and a high-quality support experience.I thrive at the intersection of technology and customer success, and I’m passionate about translating complex technical issues into clear, actionable solutions. My day-to-day involves not just resolving tickets, but also educating customers, collaborating across teams, and continuously learning about the evolving AWS ecosystem.Currently exploring roles in Technical Account Management, Customer Success Engineering, or Cloud Consulting, where I can blend my technical knowledge with client-facing skills to drive long-term customer value.

Experience

1. Technical Customer Service Associate at Aws

   Amazon

   Mar 2024 — Present · Bengaluru, IN

   Key Responsibilities- Provide Tier 1–2 technical support for AWS services such as EC2, S3, IAM, Lambda, CloudWatch, and more- Collaborate with internal teams and escalate complex technical issues to ensure timely resolution- Analyze customer issues using CloudWatch logs, AWS CLI, and troubleshooting tools- Educate customers by guiding them on AWS architecture, security, and operational excellence- Maintain detailed documentation of cases and contribute to internal knowledge bases.Highlights- Certified AWS Cloud Practitioner – strong foundation in cloud concepts, billing, and architecture- Gained hands-on experience with AWS core services and support workflows- Recognized for consistently maintaining high customer satisfaction (CSAT) scores- Developed strong troubleshooting, communication, and stakeholder management skills.

Education

• Karunya Institute of Technology and Sciences

  Bachelor of Technology - BTech, Computer Science

  2014 — 2019