Aravind Kolla
ServiceNow Developer | 3.8+ Years’ Experience in ITSM, HRSD, Integrations, CMDB, ITOM(Discovery, Service Mapping, Event Management) & Virtual Agent | Certified: CSA, CAD, CIS-EM |Serving Notice Period | LWD - May 20 |
- Role
- Associate Consultant at Sysintegra
- Location
- Hyderabad, TG, IN
- LinkedIn followers
- 500 followers
About Aravind Kolla
Looking for a skilled ServiceNow Developer? Look no further! With 3.5+ year of experience and a strong background in ITSM, HRSD, Integrations, CMDB, Custom Apps, and more, I\'m equipped to handle any project requirements. I\'m a Certified System Administrator (CSA), Certified Application Developer(CAD), with expertise in JavaScript, Integrations, Flow Designer, Service Catalog Management, Virtual Agent, Service Portal, Performance Analytics. My problem-solving skills and attention to detail ensure high-quality solutions that exceed expectations.
Experience
Associate Consultant
Jul 2023 — Present · Bengaluru, IN
Modules : ITSM, HRSD, Virtual Agent, Service Portal and Custom Applications.• During this project, my responsibilities included working extensively with ServiceNow IT Service Management (ITSM) and HR Service Delivery (HRSD), implementing Virtual Agent solutions, creating custom apps and enhancing portals.• Customized and configured various ServiceNow modules, including Incident Management, Change Management, Service Catalog, Problem Management, HR Case Management, and Service Portal to align with business requirements.• Utilized problem management migration utilities to enhance operational efficiency.• Implemented and customized Virtual Agent functionalities.• Integrated Virtual Agent with Microsoft Teams to streamline communication channels.• Worked on catalog items and portal enhancements to improve user experience.• Implemented Performance Analytics solutions to track key performance indicators (KPIs) and metrics, providing real-time insights into service delivery and operational efficiency.• Played a key role in ServiceNow upgrade projects, ensuring seamless transition and compatibility of customizations with new platform versions.• Designed multiple dashboards to provide insights and analytics for both IT and HR services.• Designed and developed custom applications in ServiceNow to address unique business requirements, including creating custom tables, defining workflows, and implementing data integrations to enhance platform functionality and user experience.
Education
Ramachandra College of Engineering RCEE
Bachelor of Technology - BTech
2017 — 2021
Find verified contacts for anyone on LinkedIn
Unifers gives sales teams verified emails and direct dials, enriched profiles, and outreach that lands in the inbox.
Free plan included · No credit card required
This profile is compiled from publicly available professional sources. Unifers is not affiliated with or endorsed by LinkedIn. Request removal of this profile.