Aravind Devarakonda

Operations Customer Expert @TP

Manchester, GB

Provided financial guidance and advisory support to customers on loan products, repayment options, and UK-specific student/consumer finance schemes.*Assisted clients in navigating regulated lending processes, ensuring compliance with UK financial regulations and industry best practices.*Educated borrowers on responsible lending practices, repayment obligations, and long-term financial planning to improve financial literacy.*Acted as the first point of contact for complex loan enquiries, delivering clear, jargon-free explanations of financial terms and conditions.*Conducted affordability assessments to align loan offerings with customer income, expenditure, and credit profiles.*Monitored loan accounts for potential risks and proactively provided advice on restructuring or repayment solutions to avoid defaults.*Supported vulnerable customers by recommending tailored solutions and signposting them to additional financial support services where necessary.*Collaborated with credit, compliance, and risk teams to ensure smooth loan approvals and uphold operational accuracy.*Maintained precise and confidential customer records in line with GDPR and UK data protection regulations.*Delivered high-quality customer experience, consistently meeting KPIs such as query resolution time, satisfaction scores, and first-contact resolution.*Provided feedback to management on customer trends, helping to shape policies and improve financial product offerings.*Continuously updated knowledge on UK financial regulations, and loan products to provide accurate and compliant advice.