Arati Mishra
Efficiency & Process Transformation | Financial Crime Prevention & Control| PSM-I certified | Operations Management | Business Management| Scrum Master | Quality Assurance|
- Role
- Business Performance Manager, Customer Due Diligence Hub, India at NatWest Group
- Location
- Chennai, TN, IN
- LinkedIn followers
- 500 followers
About Arati Mishra
Management Professional with over 11 years of experience in building and leading high-performance operations teams for GCCs in India. Expertise in transforming people and process capabilities while leveraging technology to enhance efficiency and reduce operational costs. Experienced in Financial Services, including Retail Banking Operations and specialized functions within Financial Crime & Control. Possess a dynamic background in operations and IT services, holding a Master’s in Business Administration (MBA) with a focus on IT Systems, Operations, and General Management.
Experience
Business Performance Manager, Customer Due Diligence Hub, India
Apr 2025 — Present · Chennai, IN
CDD Hub India is a team of 1.2k member working on identifying, tracking and monitoring customer information and activities for the bank. Currently spanning across Gurugram, Chennai and Bangalore this team has highly skilled professionals who have a great eye of detail and process and manage thousands of customer data daily. My Job entails managing and overseeing their capacity plans, tracking and reporting their productivity metrics, manage the risk and controls across processes, periodical review of their Business continuity plans, leading and strategising on the various people metrics like Engagement, Growth, Performance management, etc.
Education
Silicon Institute of Technology
Bachelor of Technology (B.Tech.), Applied Electronics and Instrumentation
2006 — 2010
Ravenshaw Junior College
CHSE, Science
2004 — 2006
Xavier Institute of Management(XIM Bhubaneswar)
Master of Business Administration (MBA), Business Administration and Management, General
2013 — 2015
Skills
- Team Management
- Cobol
- Mainframe
- Business Analysis
- Microsoft Office
- Business Development
- Jcl
- Management
- Analysis
- Powerpoint
- Microsoft Excel
- Cics
- Db2
- Pacbase
- Requirements Analysis
- Sdlc
- Business Strategy
- Project Management
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