Arati Arde
Growth Analyst| Scaling Appointments & Client Experience Across India’s Premium Salons
- Role
- Growth Manager at Luzo
- Location
- Mumbai, MH, IN
- LinkedIn followers
- 500 followers
About Arati Arde
As a Customer Care Manager at LUZO, I lead with empathy, efficiency, and a deep commitment to delivering exceptional service experiences. LUZO is transforming the beauty and wellness industry in India, and I play a key role in ensuring that every customer interaction—whether it\'s resolving queries, coordinating appointments, or handling escalations—is smooth, prompt, and satisfying.I also manage daily appointment coordination between customers and salon partners across our platform. From handling live bookings to resolving last-minute challenges, my focus is always on maximizing customer satisfaction and maintaining strong salon relationships.With a deep understanding of operational workflows and a customer-first mindset, I work closely with salons, support agents, and tech teams to ensure LUZO delivers not just beauty services—but trust, convenience, and value.
Experience
Growth Manager
Nov 2025 — Present
Education
Shreemati Nathibai Damodar Thackersey Women's University
Hsc, Nil
2020 — 2021
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