Arash Rihanian
Global Technical Support and Service Manager
- Role
- Global Technical Support Manager at AMETEK
- Location
- Oak Ridge, TN, US
- LinkedIn followers
- 500 followers
About Arash Rihanian
I am a Global Technical Support Manager at AMETEK, a leading manufacturer of analytical…
Experience
Global Technical Support Manager
Nov 2022 — Present · Oak Ridge, TN, US
Team Management:Lead and manage a global team of technical support specialists.Provide guidance, mentorship, and training to team members.Set performance goals, conduct performance reviews, and ensure team productivity and efficiency.Strategic Planning:Develop and implement strategies to enhance technical support operations globally.Collaborate with other departments to improve products/services based on customer feedback and support issues.Customer Support:Oversee resolution of escalated technical issues, ensuring timely and effective solutions.Maintain high levels of customer satisfaction through efficient support processes.Monitor support metrics and analyze data to identify areas for improvement.Process Improvement:Continuously improve technical support processes and procedures.Implement best practices and standards for providing exceptional customer support.Cross-functional Collaboration:Collaborate with product development, engineering, and sales teams to relay customer feedback and improve product/service offerings.Act as a liaison between technical support and other departments to address customer issues and concerns.Budget and Resource Management:Manage the technical support budget effectively.Optimize resource allocation to meet business objectives while maintaining quality support services.Qualifications:
Education
Bu-Ali Sina University
Bachelor of Applied Science (B.A.Sc.), Chemistry
1998 — 2002
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