Adam Ramczyk
Technical Support Engineer
- Role
- Technical Support Engineer at Pc Lan Services
- Location
- Milwaukee, WI, US
- LinkedIn followers
- 500 followers
About Adam Ramczyk
As a dedicated and results-driven IT professional, I specialize in providing exceptional…
Experience
Technical Support Engineer
Jun 2024 — Present · Milwaukee, WI, US
Provided Tier I and Tier II technical support for end users. Diagnosed and troubleshoot a wide variety of technical issues via remote support tools, including ConnectWise, Datto RMM, Rocket Cyber, Threat Locker, and ScreenConnect. Managed client environments by maintaining and configuring devices such as desktops, laptops, mobile devices, printers, firewalls, switches, and access points, including Dell, Lenovo, Apple, SonicWALL, and Unifi. Implemented software updates, patches, and security fixes on client assets to maintain compliance. Documented technical procedures, solutions, and knowledge base articles. Led the setup and deployment of new client devices and infrastructure, ensuring seamless integration into client environments and onboarding for new end users. Conducted onboarding for new users from multiple different clients, including email/domain account setups, device configuration, and necessary software installations. Provided proactive monitoring and maintenance of client systems through managed services tools, identifying potential issues and addressing them before they impacted users. Managed software licenses and ensured compliance, helping clients stay up-to-date with licensing renewals and requirements across all company infrastructure.
Education
Milwaukee Area Technical College
Associate in Applied Science, IT Computer Support Specialist
2014 — 2016
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