Andres Aragon
Inflight Service Director @Air Canada
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WORK HISTORY
Inflight Service Director @Air Canada
CA
The Inflight Service Director (ISD) is the senior cabin crew member responsible for leading the onboard team and ensuring the highest standards of safety, service, and professionalism are maintained throughout the flight. This role is pivotal in delivering Air Canada’s premium customer experience and upholding regulatory compliance.Key Responsibilities:Lead and supervise the cabin crew team, ensuring effective communication and coordination.Ensure all safety procedures and regulatory requirements are followed before, during, and after the flight.Deliver exceptional customer service and resolve passenger concerns with professionalism and empathy.Conduct pre-flight briefings and post-flight reports.Monitor and maintain cabin appearance and service quality.Act as the primary liaison between the flight deck and cabin crew.Manage onboard incidents and emergencies with confidence and authority.
EDUCATION
Disney Institute
Customer Service Excellence - Orlando, Florida
Ottawa School of Web Development & Design
Web Design and Development, Web/Multimedia Management and Webmaster
Kiné Concept Institute
Kinetic Swedish Massage Therapy Program - Montreal, QC
Humber College
Real Estate
SKILLS
ABOUT ANDRES ARAGON
Real Estate professional helping others create wealth through real estate. I\'m an outstanding communicator with extensive experience negotiating winning contracts. I am a driven team player that delivers outstanding client service under pressure; maintaining calm, poise, compassion, friendliness, inter-cultural inclusion, kindness, respect, and confidentiality.SPECIALTIES+ Fluent in English, Spanish and French+ International Air ambulance transfers (Canadian receiving physician & bed search included)+ Aircraft safety knowledge and evacuation - per Transport Canada guidelines/specifications+ Airline Operations Experience (Inflight Services, Flight Ops & Crew Scheduling+ Airline workplace injuries & Short/Long Term Disability Management - Human Resources+ Web design in addition to abstract meets surrealist artist painter - 100% visual concept savvy+ TV, film set design
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