Arafath A
3+ Years in ITSM, Service Portal & Integrations | Ex-Capgemini | CSA Certified | Flow Designer Expertise | Currently in HAM pro
- Role
- Senior Analyst at Accenture
- Location
- Bengaluru, IN
- LinkedIn followers
- 500 followers
About Arafath A
Certified ServiceNow Developer with over 3 years of experience, including roles at Capgemini. Specialized in developing and customizing ITSM modules such as Incident, Problem, and Knowledge Management. Skilled in building user-centric Service Portals, creating Service Catalog items and order guides, and configuring end-to-end workflows using Flow Designer and Integration Hub. Experienced in both server-side and client-side scripting (Business Rules, Client Scripts, UI Policies, Script Includes), REST API integrations, ACL configuration, and custom UI development using HTML, CSS, and JavaScript. Holds a ServiceNow Certified System Administrator (CSA) credential and a Flow Designer Micro-Certification. Passionate about delivering scalable, efficient solutions in Agile environments.
Experience
Senior Analyst
Aug 2025 — Present · Bengaluru, IN
started as packaged app senior analyst
Education
Institute of Road and Transport Technology
Bachelor of Engineering - BE, Mechanical Engineering
2017 — 2021
Sri vijay vidyalaya Hosur
HSC, Maths Biology
The Ashok Leyland school
SSLC
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