Arabelle Sol Cruz
Patient Access Specialist @ Optum / John Muir Health
- Role
- Patient Access Specialist at Optum
- Location
- San Francisco, CA, US
- LinkedIn followers
- 500 followers
About Arabelle Sol Cruz
Hello, I am a first-generation graduate at San Jose State University. I am have obtained…
Experience
Patient Access Specialist
Jul 2025 — Present · CA, US
Serve as the first point of contact for John Muir Urgent Care, handling high volumes of walk-in patients and incoming phone calls.Identify patient symptoms for triage & relay critical information to RNs, MAs, NPs, or MDs promptly.Perform patient check-in across multiple departments (Urgent Care, Outpatient, Imaging & X-Ray), ensuring completion of all required forms and documentation.Verify insurance coverage and eligibility using various payer websites to support accurate billing.Collect copayments and out-of-pocket fees, and confirm billing information to support a smooth revenue cycle.Create patient estimates for imaging and X-ray services.Chart and document patient interactions and updates in Epic EMR system.Demonstrate working knowledge of medical terminology and clinical workflows
Education
San José State University
Bachelor of Science - BS, Public Health — Minor in Biological Sciences
American Canyon High
High School Diploma
Napa Valley Adult Education
Nursing Assistant
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