Arabella Richards

Head of Retail @Melbourne Airport

Melbourne, AU
MOBILE NUMBERS
+91 *********19

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WORK HISTORY

Oct 2025 — Present

Head of Retail @Melbourne Airport

AU

EDUCATION

N/A

The University of Western Australia

Bachelor of Arts with Honours

N/A

Deakin University

Master of Business Administration - MBA

SKILLS

People ManagementStakeholder ManagementCustomer ExperienceTeam LeadershipTeam ManagementRetail ManagementRetail MarketingSales OperationsMarketing StrategyMarketing CommunicationsLeadership DevelopmentSales ManagementManagementVisual MerchandisingRetail DesignRetail BankingTelecommunicationsMulti-Channel RetailCommunicationRetail OperationsProject ManagementStrategic SalesBuilding RelationshipsStore ManagementArea ManagementLocal Area MarketingDirect MarketingCustomer ServiceBrand ManagementProduct MarketingStrategyLeadershipCustomer InsightMerchandisingAccount ManagementBusiness PlanningMarketing ManagementSalesMarketingP&L Management

ABOUT ARABELLA RICHARDS

Offering over 20 years of leadership in retail, mixed-use property management, operations and marketing, I excel in innovative thinking that translates into practical solutions and tangible business outcomes.As a visible leader, I empower and coach teams, building capability and driving results. I specialise in forging strong relationships with diverse stakeholders, including senior leaders, joint venture partners, and local communities.With extensive experience in leading multi-site teams across retail stores, shopping centres, and mixed-use precincts, I excel in developing and implementing strategies to enhance sales, profitability, distribution, and retail customer experiences. Known for delivering exceptional outcomes, I have successfully led transformation projects, implemented customer-focused initiatives, and developed retail strategies and operational improvements.Areas of ExpertiseExecutive Leadership | Customer Experience Strategy | Project Management | Multi-Site Retail Leadership | Operational Leadership | Business Strategy | Customer Engagement | Customer Insights | Franchise Businesses | Retail Marketing and Merchandising Strategy | Distribution Strategy | P&L Management | Annual Budgeting | Retail Expertise | Sales Leadership | Sales Coach | Coaching and Development | Capital Works | Refurbishments | Communications

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Arabella Richards — Head of Retail at Melbourne Airport in Melbourne, AU | Unifers