Aquib Sayeed

About Aquib Sayeed

My passion for hospitality drives me to create memorable and positive guest interactions every day as a Front Office Associate at Courtyard by Marriott. I use my customer service, administrative, and interpersonal skills to greet visitors, manage phone calls, direct inquiries, and provide general information about the organization. I also handle bookings, payments, and complaints with efficiency and professionalism. I have a strong educational background in hospitality and tourism, as well as engineering. I hold a BSc in H & HA from IHM Kolkata, where I learned the fundamentals of hotel management, catering, and applied nutrition. I am also pursuing a BHM degree from IGNOU, which will enhance my knowledge of tourism and travel. Additionally, I have an Engineer\'s Degree in Mechanical Engineering from OPJIT, which gives me an edge in analytical thinking and creativity. I have published a paper on a bot that does all the farming work from the start to the end of the crop cycle. I am fluent in English, Hindi, and Urdu, and have multiple certifications in robotics and guest service. My goal is to leverage my passion, skills, and education to deliver exceptional guest experiences and contribute to the success of any establishment.

Experience

1. Front Office Associate

   Courtyard by Marriott

   Sep 2023 — Present · Bilaspur, IN

   As a front office associate, I have had the opportunity to be at the forefront of the organization, serving as the first point of contact for clients, visitors, and colleagues. This role has provided me with a unique and dynamic experience that blends customer service, administrative tasks, and interpersonal skills. Here\'s a glimpse into my experience:Day-to-Day Responsibilities:Every day as a front office associate brings new challenges and opportunities. Greeting visitors with a warm and welcoming demeanor is a crucial aspect of my role. I have become adept at managing phone calls, directing inquiries to the appropriate department, and providing general information about the organization.Multitasking and Adaptability:The front office environment is dynamic, with numerous tasks requiring simultaneous attention. I\'ve learned to multitask effectively, whether it\'s answering calls, assisting a visitor, or managing administrative duties. Adaptability is key, especially when unexpected challenges arise.Communication Skills:Clear and effective communication is essential in my role. I\'ve honed my verbal and written communication skills to convey information accurately and professionally. Whether communicating with clients, colleagues, or management, I strive to ensure that messages are delivered clearly and concisely.Problem-Solving:Front office associates encounter diverse challenges. Whether it\'s resolving conflicts, addressing client concerns, or finding solutions to logistical issues, I\'ve developed strong problem-solving skills. This ability has been crucial in maintaining a positive and productive atmosphere at the front desk.Continuous Improvement:I am committed to continuous improvement. I actively seek feedback, both from clients and internal stakeholders, to enhance my performance and contribute to the overall improvement of front-office operations.

Education

• Indira Gandhi National Open University

  BHM, Tourism

• O P JINDAL UNIVERSITY

  Engineer’s Degree, Mechanical Engineering

  2013 — 2017

• DAV PUBLIC SCHOOL, GEVRA

  High School, PCM

  1999 — 2012

• Institute of Hotel Management Catering Technology & Applied Nutrition, Kolkata

  BSc in H&HA, Hotel Managment

• O P JINDAL Institute of Technology (OPJIT)

  Bachelor's degree, Mechanical Engineering