Aqueeb Shaikh

Role: Service Desk Manager at Tata Consultancy Services
Location: Pune, IN
LinkedIn followers: 500 followers

OtherView LinkedIn profile

About Aqueeb Shaikh

As a Global Service Desk Manager at Tata Consultancy Services (TCS), I lead and mentor a…

Experience

Service Desk Manager
Tata Consultancy Services
Apr 2019 — Present
Manage the service desk; ticket queues, delegation, workloads, response times, etc. Ensure that incidents and requests are handled according to agreed processes and procedures. Manage the support shift and cover rota, including out-of-hours. Work closely with all direct reports, to develop their skills both individually and as a team so they can provide the best service. Manage training progress and mentor junior support staff. Analyse trends and identify change for more complex issues. Escalate to seniors or other technical domains if and when necessary. Review processes, identify alternative solutions, and recommend new approaches. Provide support when ticket resolution is not progressing at the expected pace. Ensure documentation for supported components is relevant and available for the teams.

Contact information

Verified work emails, personal emails, and direct dials — unlocked in one click.

Work email
•••••@tcs.com
Personal email
•••••@•••••.com
Direct dial
+•• ••• ••• ••••

Unlock verified contacts

Free to start · No credit card required

Current company

Tata Consultancy Services

IT Services and IT Consulting · 726K employees · Founded 1968 · Mumbai, India

Tata Consultancy Services (TCS) is the technology partner of choice for industry leading organizations worldwide. Since its inception in 1968, TCS has upheld the highest standards of innovation, engineering excellence, and customer service. It has set an aspiration to become the world's largest AI-led technology services company and is enabling its clients to transform themselves across the full AI stack, from infrastructure to intelligence. Rooted in the heritage of the Tata Group, TCS is focused on creating long term value for its clients, its investors, its employees, and the community at large. With a highly skilled workforce spread across 55 countries and 202 service delivery centers across the world, the company has been recognized as a top employer in six continents. With the ability to rapidly apply and scale new technologies, the company has built long term partnerships with its clients – helping them emerge as perpetually adaptive enterprises. Many of these relationships have endured into decades and navigated every technology cycle, from mainframes in the 1970s to artificial intelligence today. TCS sponsors 14 of the world’s most prestigious marathons and endurance events, including the TCS New York City Marathon, TCS London Marathon and TCS Sydney Marathon with a focus on promoting health, sustainability, and community empowerment. Caution against fraudulent job offers: TCS doesn’t charge any fee throughout the recruitment process. Refer here: https://www.tcs.com/careers/india/recruitment-fraud-alert

tcs.com

Find verified contacts for anyone on LinkedIn

Unifers gives sales teams verified emails and direct dials, enriched profiles, and outreach that lands in the inbox.

Start for free See how it works

Free plan included · No credit card required

This profile is compiled from publicly available professional sources. Unifers is not affiliated with or endorsed by LinkedIn. Request removal of this profile.