Aqleem Makhdoomi

About Aqleem Makhdoomi

I am a technical advisor with six years of experience in managing and optimizing advanced communication and networking infrastructures. My expertise spans real-time communication protocols, SIP, VoIP, networking, cloud-based solutions, and unified communication technologies.In my current role, I specialize in driving process improvements, conducting in-depth case reviews, and resolving escalated technical issues by collaborating across teams. I focus on enhancing support quality, minimizing backlogs, and boosting productivity. My approach is data-driven, leveraging trend analysis to proactively address technical challenges and streamline workflows.I am passionate about continuous improvement, whether it\'s refining troubleshooting processes, curating diagnostic tools, or working closely with engineers to develop new solutions. My goal is to ensure that teams are prepared, empowered, and equipped to deliver top-tier support for customers.

Experience

1. Technical Advisor

   Microsoft

   Nov 2019 — Present · Hyderabad, IN

   Enable a differentiated, distinctive and connected support experience for Microsoft customers. I deliver and improve consistent quality of support at scale, while fostering a growth mindset, innovation, and collaboration to achieve the goal of empowering every person and every organization to achieve more

Education

• School of Engineering & Technology, BGSB University (State University)

  Bachelor's degree, Computer Science

  2014 — 2018