Aqib

Social Media Executive Orm @AGR Knowledge Services Pvt Ltd

Mumbai, IN

Respond to customer inquiries and complaints across various official social media channels, ensuring brand consistency and professionalism.* Monitor tags, mentions, and sentiment to gather actionable insights and support data-driven marketing strategies.* Collaborate with cross-functional teams during high-traffic periods and crisis situations to maintain effective communication.* Contribute to refining response processes to improve efficiency, customer satisfaction, and overall social media performance.