Aqib Javed Malik

Customer Service Specialist @Green Metro Cars Reading Ltd

Reading, GB

Tracking customer experiences across online and offline channels, devices, and touchpoints Colaboratiñng with IT developers, as we l as the production, marketing, and sales teams to enhance customer services and brand awareness. Aligning customer experience strategies with marketing initiatives. as we l as informing customers about new product features and functionalities. Responding to customer queries in a timely and effective manner, via phone, email, social media, or chat applications. Analyzing customer feedback on product ranges and new releases, as we l as preparing reports. Performing product tests, evaluating after-sales and support services, and facilitating improvements. Documenting processes and logging technical issues, as we l as customer compliments and complaints.