Aqib Abdul
Customer Experience Account Manager @Scg Together
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WORK HISTORY
Customer Experience Account Manager @Scg Together
St Albans, GB
SCG Together is an award-winning communications specialist, which provides complete communications solutions, promising best in class service and guaranteed cost savings to our business clients throughout the UK. Previously known as 2 Circles, we have achieved an Industry beating Customer Retention rate of 99.5% over the past 7 years. My role- Key mission to establish, nurture, and maintain customer relationships through proactive account management and client excellence- Maximising account growth/profit by identifying opportunities for upselling and cross selling- Working closely with partners/resellers to ensure they are hitting their targets and fostering account growth- Managing all aspects of the customer experience for a base 300 SMEs. From supporting the customer base and exceeding their expectations to handling both incoming and outgoing customer sales and service calls - Outgoing calls to understand clients\' needs, preferences and challenges therefore Building rapport to drive account growth and provide tailored solutions to match the requirements of the user- Implementing company strategies and projects to ensure customer satisfaction, acting as a consultant to educate, nurture, and ensure effective use of their communications for existing clients - Collaborating with relevant departments, suppliers, and networks to provide the best customer experience and for an optimized deployment of SCG services - Commenced with overseeing a client base of 140 customers, which expanded through professional development and organizational growth, leading to the management of an additional portfolio following a successful acquisition- Conducting and demonstrating customer portal and product portal demos whilst striving for continuous improvements by seeking client feedback and analyzing client satisfaction metrics-Lead generation which led to new business and a reseller.
EDUCATION
University of Hertfordshire
Bachelor of Arts - BA - Joint Honours, Business and Law, 2:1
ABOUT AQIB ABDUL
A passionate and curious account manager who loves to make a difference by following a customer-centric approach and by establishing, developing, and maintaining customer relationships. Heavily invested in the evolving world of technology, helping clients to make the most out of technology whilst having a never ending thirst to expand my knowledge of the industry and for professional development. Skilled in proactive account management, client excellence, improving customer experience, diversified problem solving, and customer retention. Experience with cross-functional collaboration in solving customer-based challenges acknowledging the importance of this for a seamless deployment of services/products and post-sales support. Live by the principle that it\'s not always about me, have an urge to constantly monitor customer experience and account growth whilst seeing the \'bigger picture\' at all times! Upholding honesty and transparency, collaborating effectively, embracing change and creativity are just some of my core values which i can bring to any team! Always looking for new ways to improve and adapt to change.
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