Armando Quintana

About Armando Quintana

I\'ve found success exceeding my revenue retention and growth quotas as a current Customer…

Experience

1. Mid-market Customer Success Manager

   Newsela

   Jul 2021 — Present

   Newsela takes authentic, new content from trusted providers and turns it into learning materials. 2021 • Q3— 97.5% retention against goal of 87% • Q3 & Q4— Surpassed my upsell & growth goal at 103.1% 2022 • Q1— Ranked #2 out of 42 company CSM’s for growing accounts by upselling with • Q3— 98% retention rate against goal of 87% • Q4— 116% retention rate to goal • FY, 22- 115% to growth goal ($264,240.07 growth achieved with a goal of $229,910) • FY, 22- 96.2% retention rate achieved against a goal of 86% 2023 • Q1 & Q2— Ranked #2 out of 47 company CSM’s for growing and upselling accounts • Q1— Received the peer nominated ‘Build Trust & Transparency Award’ for the West region of Newsela. • Q2— Received the “Highest Forecasting Accuracy” CSM spiff award • Q2— Saved 94% of at risk accounts ($442,489.73) within my new book of business Internal responsibilities: • Perform data analysis on accounts to identify areas of risk and opportunity, and leverage data to drive revenue retention and grow accounts • Manage the on-boarding, adoption, retention and overall success for a portfolio of accounts • Conducting business reviews with clients

Education

• Touro University California

  Master’s Degree, Medical Health Sciences

• Azusa Pacific University

  Post-Baccalaureate , Biology/Biological Sciences, General

• Pepperdine University

  Bachelor’s Degree, Sports Medicine, Hispanic Studies

Skills

• Microsoft Word
• Tutoring
• Leadership
• Microsoft Excel
• Public Speaking
• Training
• Spanish
• Leadership Development
• Research
• Teamwork
• Microsoft Office
• Microsoft Powerpoint
• Mentoring
• Event Planning
• Writing
• Editing
• Team Leadership
• Body Language
• Social Media
• Powerpoint
• Facebook