Apurva Vora

About Apurva Vora

Apurva Vora is a strategic champion and a business-focused digital transformation leader with 19+ years of diverse experience and proven track record. As a customer experience management expert, with creative mindset and hands-on experience, he has managed several large-scale client relationships, delivered high value/complex client projects resulting to increase in revenue growth, account expansion, cost optimization, digital innovation, improved digital pipeline and client stickiness. As a passionate individual, Apurva Vora has excellent client relationship management skills, problem-solving abilities, interpersonal & people management skills, managed high value/ high performing teams across Business Excellence, Business Transformation, Process Re-engineering, Consulting, Interaction Analytics, Robotics Process Automation, Quality & Service Delivery Operations. Vertical & Horizontal expertise: Hands-on experience & knowledge across various domains and capabilties to drive customer experience, value transformation, cost optimization & revenue maximizationDomain/Industry: Consumer Electronics | Hi-Tech | Technology & Security | Banking Financial | Retail & eCommerce | Utilities & Energies | Media, Telco & ISP | Health & Fitness, Beauty | CPG & Fast Food | Healthcare & Insurance | Automotive & Roadside AssistanceFunctional Capabilities: Transformation Solutioning | Customer Experience Management | Client Relationship | Pre-Sales Solutioning | Digital Transformation | Analytics- Speech, Text, Data | A.I. BOTs – Voice, Messaging | Self Service – IVR, Web, Mobile | Automation – RPA, RDA | Omni Channel – Cloud Solutions | Social Care & Marketing | Video Brand Ambassador | Lean Six Sigma| Project Management | Customer journey Mapping | Financial Modeling & Pricing

Experience

1. Vice President - Strategic Account Management & Client Services

   Sagility

   Jan 2023 — Present · Chicago, IL, US

   Lead Account Operations Management relationship globally- Execute the vision and drive the road map for Account management led growth- Enhance the digital and technology-enabled growth by providing innovative and transformational solutions - Identifying opportunties and make recommendations for new products or services helping client achieve their business goals

Education

• PMP - PMI Philippines - Simplilearn

  Project Management Professional, Project Management

  2014 — 2015

• University of Calcutta

  B.COM (H), Commerce

  2001 — 2003

• Motorola University - TQMI

  Lean Six Sigma BlackBelt, Lean & Six Sigma

  2009 — 2009

Skills

• Process Excellence
• Mis
• Employee Engagement
• Transition Management
• Quality
• Quality Control
• Performance Management
• Crm
• Service Delivery
• Business Process
• Business Process Re-Engineering
• Business Analysis
• Operations Management
• Data Transformation
• Call Center
• Call Centers
• Business Process Improvement
• Banking
• Team Management
• Process Management
• Process Improvement
• Analytics
• Leadership
• Content Development
• Six Sigma
• Process Consulting
• Outsourcing
• Consulting
• Strategy
• Management
• Quality Assurance
• Bpo
• Business Transformation
• Project Governance
• Training
• Customer Satisfaction
• Vendor Management
• Tranformation
• Transitions