Apurva Shivam

About Apurva Shivam

Working as ServiceNow Developer adept in ITSM, Virtual Agent, Knowledge Management, 3rd…

Experience

1. Consultant (Servicenow Developer)

   EY

   Jul 2024 — Present · Noida, IN

   Experience working in a team, focusing on custom application E360. Worked directly with stakeholders to gather requirements, design solutions and configure the ServiceNow platform tomeet specific business needs. Working from client location (Genpact), collaborating closely with the client\'s team to implement and customizeServiceNow solutions. Extensively working on script include. Storing functions inside script include and simply calling it from any script likeBusiness rules, Schedule job scripts, Custom Widgets etc. Experience on advance configurations such as UI Policies,UI Actions, Client Scripts, Business Rules, Script Includes, ACLs,Flow designer, Custom Tables, Reports, Schedule jobs, Notifications, Events, Updates sets etc. in ServiceNow. Experienced in creating cross scope privileges for target types of script include custom tables for create, read, andexecute API operations. Experience of update set deployment and Importing/Exporting XMLs in different environments. Involved in ServiceNow version upgrade and worked on fixing the defects post upgrade. Worked on implementation of custom widgets, pages and portal as per the business requirement. Manage and Coordinate Go-Live activities to ensure implementation activities are performed successfully andcoordinated with relevant teams in case of any issues during/post Go-Live. Collaborated with stakeholders, BAs, and QA teams to align documentation with evolving functional requirements.

Education

• Arya College of Engineering & Research Center,Jaipur

  Bachelor of Technology - BTech

• Cambridge Public School, Raxaul

  SSC

• R.R. Sah College, Raxaul

  XII