Apurva Ajit
Manager , Support Engineering @ Salesforce | SaaS |Escalation Management | Ex - Citrix | Driving product support and customer success Operations Growth
- Role
- Manager, Technical Support Engineering at Salesforce
- Location
- Bengaluru, KA, IN
- LinkedIn followers
- 500 followers
About Apurva Ajit
Outcome-oriented Technical Support Manager with over 13 years of expertise as a Critical Situation /support Manager and also a Technical Support Engineer worked across diverse technologies, showcasing a track record of steering teams to address critical issues, elevate customer contentment, and propel ongoing enhancement. Proficient in steering cross-functional collaboration, deploying cutting-edge communication strategies, and ensuring top-notch technical support, aligning seamlessly with evolving market demands.
Experience
Manager, Technical Support Engineering
Jul 2024 — Present
Education
CET-IILM-AHL
Bachelor's degree, Electrical, Electronics and Communications Engineering
2008 — 2012
Skills
- Domain Name System (Dns)
- Dynamic Host Configuration Protocol (Dhcp)
- Troubleshooting
- Security
- Servers
- Powershell
- Identity & Access Management (Iam)
- English
- Virtualization
- Electronics
- Team Management
- Networking
- Microsoft Azure
- Service Delivery
- System Administration
- Technical Support
- Windows
- Information Technology
- Linux
- Hindi
- Active Directory
- Unix
- Windows Server
- Vmware
- C
- Programming
- Netbackup
- Infrastructure
- Red Hat Linux
- Solaris
- Itil Process Implementation
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