Apurva Shah

About Apurva Shah

Results-driven software product and quality engineering professional with over 12 years of experience in software testing, automation, accessibility compliance, and process optimization. Proven expertise in leading accessibility initiatives and improving testing efficiency. Adept at collaborating with cross-functional teams to deliver high-quality software across web, mobile, and enterprise platforms. Excellent written and verbal communication skills, and ability to effectively communicate with both technical and non-technical audiences. Recognized by leadership for excellent product sense, attention to detail, analytical skills, and sound judgement.

Experience

1. Senior Software Qa Engineer

   ServiceNow

   Mar 2022 — Present

   Developed and maintained automation test frameworks using Java and Selenium WebDriver, improving test reliability and execution time.• Collected, analyzed and monitored KPIs and OKRs, ensuring clear communication of deliverables to leadership.• Collaborated with upstream and downstream engineering teams to develop test strategies, created and executed comprehensive test cases and plans.• Led end-to-end QA testing of Agentic AI/ Generative AI workflows in Talent Acquisition and Talent Development products within HRSD covering functional and performance testing, raising defects and triaging them, reducing customer reported issues by 20%. • Led hands-on evaluation of new hire onboarding personalization plan AI workflow across multiple LLMs (Google Gemini, Azure OpenAI, NowLLM Service, AWS Claude), proposed improvements that reduced ambiguity and improved response accuracy, analyzing test results to quantify faithfulness, hallucination rate, and task completion rate, and representing progress and insights in leadership status meetings.• Executed internationalization (i18n) and localization (l10n) testing for global compatibility across international markets for 20+ languages.• Drove WCAG 2.0/2.1 accessibility compliance through hands-on testing and program leadership, managing an a11y issues triage initiative with 11 scrum teams across multiple geographies, partnering with central a11y team.• Executed regression and sanity testing for large-scale enterprise SaaS platforms, validating core functionalities in alignment with QA methodologies, and mentored junior QA engineers on designing test strategy and process navigation.

Education

• Maharaja Sayajirao University of Baroda

  BE, Computer Science and Engineering

  2007 — 2011

• Vidya Vihar

  Primary School

  1993 — 2000

• Alembic Vidyalaya

  HSC, Science Stream(Physics,Chemistry,Maths)

  2000 — 2007

• Arizona State University

  Master of Science (MS), Computer Science

  2012 — 2013

Skills

• Xml
• Shell Scripting
• Java
• Javascript
• Selenium Testing
• Core Java
• Functional Verification
• Operating Systems
• Junit
• Jsp
• Eclipse
• C
• Waterfall
• Scrum
• Risk Management
• Flex
• Agile Methodologies
• Sql
• Linux
• Raid
• Android
• C++
• Mysql
• Distributed Systems