Apurva Dabli Pande
Implementation Manager @Hotelogix
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WORK HISTORY
Implementation Manager @Hotelogix
Bengaluru, IN
Own overall relationship with assigned clients, which includes managing on-boarding, implementation, training, increasing adoption, ensuring retention, and high levels of customer satisfaction*Assesses client\'s requirements, develops scopes and estimates, and creates project plans and schedules to ensure that implementations are completed on time and meet client expectations.*Responds to and resolves escalated client issues during or after implementations.*Identify organizational needs for software and technology that will help with efficiency and performance.*Manage project expectations through regular meetings, project status reports and maintaining great relationships.*Proactively identify and deliver on growth opportunities within assigned accounts.*Communicate effectively with both internal and external senior-level management to understand customer needs, maximize retention and growth, and communicate learnings*Maintain existing customer success metrics and data as directed*Facilitate interaction and workflow between project team members, including third-party service providers, to ensure deliverables are on time*Work with the sales and marketing team to drill customer references and develop case studies, testimonials and other required marketing materials*Prepare necessary documentation or visuals for client to demonstrate performance of campaigns
EDUCATION
Nagpur University
Bachelor's degree, bachelor of Textile science
Shri Ramdeobaba Kamla Nehru Engineering College, Katol Road
Master of Business Administration - MBA, Operations management and marketing management
ABOUT APURVA DABLI PANDE
Deep knowledge of technical support-related performance indicators and Service Level Agreements (SLA\'s)Familiar and meticulous with CRS, GDS, OTA etc. Worked on channel managers like STAAH, Rategain, Mazimojo etc. Worked on Payment gateways like Freedompay, Merchant link, Shift4, Airpay, PayU etc.•Customer Relationship Management: Mapping client\'s requirements; Ensuring continuous interaction with the customer to make sure that area of concern can be worked upon for improved service levels. •Operations Management: Discussing production numbers, strategies and customer issues logged with the client and issue action items around them, setting up targets etc. •Process Management: Identifying improvement areas and implementing adequate measures to maximise customer satisfaction level •Leadership Skills: Identifying and implementing strategies for building team effectiveness by promoting a spirit of cooperation between team members. Recruiting teams and determining training needs of employees to enhance their operational efficiency leading to increased productivity.#Property_management_system#Central_reservation_system#Payment_Gateways#Relationship_building#Customer_satisfaction
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