Apurv Gupta

About Apurv Gupta

As a dedicated and results-driven professional with a diverse background in account management, customer experience, and business development, I bring a wealth of experience and expertise to help organizations achieve their goals. Currently serving as a Remote Account Manager at Adventus.io, I am committed to delivering exceptional service to recruiters and ensuring seamless collaboration between the admissions team and recruiters. In my role as a Remote Account Manager, I work directly with recruiters, evaluating student profiles to determine pre-admission requirements. I facilitate fast and efficient results by serving as a bridge between the admissions team and recruiters, ensuring a smooth admissions process. I also assist recruiters with their commission details, streamlining their workflow and fostering strong partnerships. Throughout my professional journey, I have honed my skills as a customer experience specialist. During my tenure at Loyalty Fox, I handled escalation calls and supervisor calls, effectively resolving customer concerns and ensuring their satisfaction. I also took on the responsibility of training new employees. Furthermore, I have gained valuable experience in business development through my freelancing and internship positions. In my earlier role as a Sr. Process Associate at EMDs, I focused on customer service in the healthcare industry. I successfully sold healthcare products and packages to US patients, managing payment collections and providing exceptional customer support. Additionally, I took charge of training new employees. I also played a crucial role in resolving denials and rejected claims through proactive cold calling, and optimizing revenue generation. During my time as a Process Associate at Porteck Corporation, I specialized in claims management and negotiation. Handling denied claims. With a strong track record of delivering results and a passion for exceeding expectations, I am committed to driving success in account management, customer experience, and business development roles. I thrive in dynamic and fast-paced environments, leveraging my exceptional communication, problem-solving, and relationship-building skills to foster mutually beneficial partnerships and drive growth. If you are seeking a dedicated professional with a proven ability to streamline processes, enhance customer satisfaction, and achieve business objectives, I invite you to connect with me. Together, we can make a meaningful impact in the realm of account management and customer experience.

Experience

1. Remote Account Manager

   Adventus.io

   Apr 2023 — Present · Noida, IN

   As a Remote Account Manager at Adventus.io since August 2022, I am responsible for managing relationships with recruiters and ensuring a smooth admissions process for students. I work directly with recruiters in this role, evaluating student profiles and sharing pre-admission requirements. By acting as a bridge between the admissions team and recruiters, I facilitate efficient communication and fast results. One of my key contributions is assisting recruiters with their commission details, streamlining their workflow, and strengthening partnerships. Additionally, I evaluate students\' finances for the Genuine Temporary Entrant (GTE) assessment, ensuring compliance with financial requirements. In my previous role as a Customer Experience Specialist, I connected with recruiters to address their technical and non-technical concerns. I provided support to the Lodgment and Offer teams, assisting in the application submission process and offer management for students. With a strong focus on customer satisfaction and a proactive approach to problem-solving, I am dedicated to delivering exceptional service and fostering positive relationships. Through effective communication and attention to detail, I consistently strive to exceed expectations and drive successful outcomes. Overall, my experience as a Remote Account Manager at Adventus.io and my previous role as a Customer Experience Specialist has equipped me with a versatile skill set and a deep understanding of the admissions process. I am passionate about helping students achieve their academic goals and supporting recruiters in their efforts to find the best candidates.

Education

• Mewar Institute of Management

  Bachelor of Business Administration - BBA, Business Administration and Management, General

  2015 — 2018

• ABES Engineering College

  Master of Business Administration - MBA, Operations and Marketing

  2019 — 2021